Consulting

In this ever changing world of globalization, a modern organization exits on a strong foundation derived from its Vision & Mission. The corporate objectives keep the organization focused on the bigger picture and the corporate strategy helps the organization achieve these corporate objectives through short-term milestones and functional objectives. What differentiates a successful player from an unsuccessful one is the current organizational practices and the flexibility to adapt these to the changing external competitive environment.

With globalization, organizations are under greater pressure to increase operational efficiency and speed-to-market. In order to be competitive in this era, an organization needs to adopt best practices in Project Management, Business Analysis and IT Service Management.

Dicetek ITIL consulting is a terrific resource for companies looking to increase efficiency within their IT departments. ITIL training equips professionals with the ability to find the best solutions possible with regard to both quality and value for the money. There is no supplier-specific bias in the ITIL approach, which covers all aspects of IT, from infrastructure to development and operations. Dicetek consultants are recognized for their subject matter expertise, in our four specialty areas, developed through managing large complex projects.

Our consulting solutions range from maturity assessments, to process/methodology design and implementation, to strategic project planning and facilitation sessions

Dicetek's consultants provide strategic consulting services in Project Management, Business Analysis, Business Continuity Management and IT Service Management to help organizations adopt best practices and perform better.

A complete range of strategic consulting services that our consultants can provide an organization are:

Project Management Consulting

• Develop methodologies
• PM Benchmarking studies
• Enterprise Project Management
• Project Portfolio Management
• Business and Project Risk Management
• Program Management
• Facilitate project planning
• Measure your PM maturity
• Organize PM offices
• Develop PM career paths
• In-house coaching

Business Analysis Consulting

• Assist with problem analysis
• Facilitate root cause diagnosis
• Aid in developing business cases and other documentation
• Business process re-engineering
• Improve requirements gathering and management skills and techniques
• Assist in developing testing methodologies
• Help establish analytical approaches and metrics
• Business succession planning

IT Service Management (ITIL) Consulting

• Develop ITIL process maturity assessment
• Organize ITSM organization/resources
• Create ITSM tool requirements and recommendations
• Implement ITSM tools as per business and strategic needs
• ITSM process design, evaluation and recommendation
• Generate IT Service Continuity Plan
• Assist in business continuity management

IT Service Management (ITSM) is a discipline for managing information technology (IT) systems in terms of the customer's perspective of IT's contribution to the business. In the simplest terms, ITSM is the management of IT services to meet customer requirements. The three major objectives for ITSM are:

• Integrating IT services with the current and future needs of the business and its customers
• Improving the quality of the IT services delivered
• Reducing the long-term cost of service provision

ITIL® (Information Technology Infrastructure Library) has now become the international standard framework in IT Service Management. Developed by the British government in the 1980's, ITIL® is a framework of best practices intended to facilitate the delivery and management of high quality IT services. ITIL® outlines an extensive set of people, process, partner and technology best practices intended to support businesses in achieving both quality and value in IT organizations. As one of the most heavily adopted and non-proprietary best practices guidelines for IT in the world, ITIL® is the catalyst that enables IT to align itself with, and not get in the way of, overall business strategy.

Organizations that implement ITIL® framework experience business benefits like improved customer satisfaction, motivated staff and increased productivity, consistently and safely implement changes, reduction in the amount of time spent "firefighting", reduction in repetitive problems, more business focused metrics, and an information technology infrastructure designed to meet the strategic needs of the business.

Dicetek is a niche strategic consulting firm helping organizations develop and implement a 360 degree strategic plan encompassing initial ITIL® assessment, process design, implementation and continual improvement. Our service offerings include:

• Justifying ITIL® to business executives
• ITIL® process maturity assessments
• Design of ITIL® processes
• Auditing and improving existing ITIL® processes
• Project Support for ITIL® implementation
• Project lead for an ITIL® implementation project
• Expedite ITIL® maturity through training and coaching
• Phased migration from ITIL® V2 to ITIL® V3
• Business and IT Service Continuity Management
• Application of formal Business Analysis to process and tool design